Squaretrade

It did this without me dropping it. It was in my pocket and in an Incipio Feather case. I pulled it out to find it shattered all around the camera. Thankfully a few minutes at the Apple store and $29 later it was sporting a brand new back. As I thought about it on the train home it started to make more sense. Squaretrade sent me a refurbished replacement for my defective iPhone 4 a few months back. I was positive that their replacement used 3rd party glass for the front and the back. There was no oleophobic coating and fingerprints were extremely difficult to wipe off. Something also felt different about the glass. I put an oleophobic screen protector on the font. It scratches a lot more easily than the glass but it also only takes a swipe of the shirt to clean. There was no such solution for the back. Now that I have a true Apple back again, I realize what a big difference there e is. I really think the glass shattered because it was cheap knock off replacement part used by Squaretrade. ...

A couple weeks ago my iPhone developed a permanent vertical line down the right side of the screen. I have a Squaretrade extended warranty on the phone so I filed a claim. Squaretrade responded less than 12 hours later to request pictures. It is difficult to capture with a camera, but I did the best I could. I emailed Squaretrade these pictures at 9pm. The next morning I already had a response in my inbox saying my claim was approved and they would be overnighting a (refurbished) replacement phone. It was an incredibly easy process and Squaretrade was a pleasure to deal with. I also did not have to pay any form of deductible since it wasn’t considered accidental damage (i.e. cracked screen, phone in toilet). ...